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Plunge · Claims register

What Plunge publishes.

71 dated entries across 82 official pages, read September 19, 2026: product specifications, commercial marketing, written warranties, support processes, returns, delivery and terms, and the warranties for Plunge’s other products. Each entry records what the page said on the day it was read. Current pages describe current terms; an earlier purchase is governed by the documents in force at the time.

read September 19, 2026entries 71official pages 82

Start here

Ten things to settle in writing.

Before you buy, and before a claim: what the published pages leave open, and what to ask Plunge for.

Open the ten-question checklist
IssuePagesWhat the pages sayAsk for
Cooling and efficiency figuresR02R03R04R05R06CM02CM03Figures are given without the comparator or test protocol behind them.The model and volume, starting and ambient temperatures, comparator and protocol for each figure.
Installation for your generationR02R03R04R10R11R12Sales pages and linked manuals cover different generations.The manual that matches the serial you will receive, confirmed by the installer.
Specifications that disagree on one pageR05R06R07Materials, portability and dimensions differ between sections of the same page.A corrected specification for the configuration you are buying.
What automation is includedCM01CM02CM03Commercial pages describe automation in more than one way.An itemized quote listing the treatment hardware.
Priority supportCM04A comparative service statement with no baseline.The measurement, the period and the absolute commitment.
Service stages and timingsWS-S03WS-S04WS-S05WS-S06WS-S07Each stage carries its own published timing.Which prerequisites apply, and the date each milestone was met.
Return termsWS-R01WS-R02WS-R03WS-R04WS-R05Fees and timings differ across channels and versions.The policy that governs your order, and a written return authorization.
Coverage after a repairWS-S01Separate guidance covers repaired and replacement components.The delivery date of the component, the symptom, and a written applicability decision.
Protection-plan responsibilityWS-S02Claim routing is published; the individual contract is not.The certificate, the obligor and a benefit ledger with each decision.
The dispute clause and your purchaseT01Today’s terms are published; when they took effect is not.The dated version you accepted, the notice and the order record, reviewed by a lawyer if it matters to you.

Showing 71 of 71 entries

Residential: Residential equipment and manuals (15)
Residential · 15 entries

Residential equipment and manuals

Product pages and manuals for the home products. Performance figures are Plunge’s own statements; where a page gives the test conditions behind a figure, the entry records them.

  • R01Homepage

    Plunge | Cold Plunge & Sauna for Home and Business

    Current homepage; All-In comparison names Gen 2.

    All-In comparison: 37°F minimum without ice; outdoor operating range 33–120°F; setup under one hour; continuous chilling/filtration; DIY filter replacement; 6′9″ fit; fiberglass shell; remote temperature/timers; US assembly/service; lid presented as child-safe. General equipment positioning emphasizes durability, straightforward setup, engineering leadership, and diagnostics. The page names no comparator and gives no comparative test method.

  • R02Product page

    Plunge All-In | At-Home Ice Bath For Cold Water Therapy

    Explicitly residential All-In Gen 2.

    37°F minimum; 0.75HP; holds 37°F at 120°F ambient. Capacity 105gal; cooling 10–12°/h; optional heating 4–5°/h, 104°F maximum. Cooling +31%; energy −50%; elsewhere efficiency +50%; baseline/test conditions unspecified. Ozone; filtration/circulation ×2; whole-volume cycle 15min; 10 sensors; stronger antenna; firmware updates linked to longevity. Quietness unquantified. Integrated plumbing-free setup still requires filling/power. Indoor/outdoor durability; fit 6′9″; 238lb empty/1,150lb filled. Dedicated 120V/15A; fan/front/left clearance 16/12/4in. Filter access and app water-treatment reminders; chlorine/nonchlorine protocols supported.

    Exact wording“bulletproof reliability”.
  • R03Product page

    Cold Plunge Tub | #1 Home Ice Bath | Easy Installation

    Current The Plunge; purchase list explicitly includes Pro Chiller Gen 2.

    Acrylic/fiberglass; 6′8″ fit; 37°F minimum; 105gal; 144lb empty. Cooling specification 8–10°/h; Gen 2 block ≤12°F/h and +25%; efficiency +35%. Heating 4–5°/h with optional heater; 104°F maximum. Noise claim ≤30% quieter than unspecified industry chillers; redesigned fan. Improved insulation and durability positioning. Twenty-minute installation: two hoses, fill, connect power. Dedicated 120V/15A. App temperature/session controls. Indoor/outdoor; chlorine/nonchlorine care; easy filter changes. The page gives no comparative method and no cooling test conditions.

  • R04Product page

    Plunge Pro Chiller | Best Cold Plunge Chiller | Plunge

    Header explicitly Gen 2; some detail text names Remote Pro Chiller.

    0.75HP; 37°F at 120°F ambient; optional 104°F maximum. Cooling 12.5°/h versus Gen 2 ≤12°F/h; +25% cooling/+35% efficiency. Ozone/20μm filtration; variable fan/pump; easy filter. Flowmeter; compressor protection band. Dedicated 120V/15A; 2.4GHz; 31×17×19in. Plunge-product compatibility; remote/session controls. Baselines unspecified.

  • R05Product page

    Plunge Pod | Upright Cold Plunge Tub for Indoors or Outdoors

    Pod page; includes Gen 2 block plus Standard/Pro and ambiguous comparison panels.

    37°F with Pro; 87gal; 94lb; 45×30×34in; 6′7″ fit. Pro/Standard cooling 8–10/4–6°/h; optional heating 4–5°/h. Insulated UV-resistant polyethylene specification conflicts with acrylic introduction. Twenty-minute setup; 2.4GHz; dedicated 15A. App controls. Gen 2 block: +35% efficiency/+25% cooling, ≤12°F/h. Comparison panel generation unclear.

  • R06Product page

    Plunge Air | Inflatable Cold Plunge With Chiller

    Air inflatable; Evolve chiller options; Gen 2 feature block; comparison panel mixes configurations.

    Portable inflatable; UV resistance/insulation; warp-knit drop-stitch durability positioning. Setup headline 15min, Q&A 20min. 28lb empty; 105gal; 61×32×28in. Standard/Pro cooling 4–6/8–10°/h; optional heating 4–5°/h to 104°F. Gen 2 block +25% cooling, ≤12°F/h; +35% efficiency. App controls; 2.4GHz. Dedicated 120V/15A in requirements, merely recommended in Q&A. Includes pump/backpack/cover/repair kit. Comparison panel describes Air as nonportable fiberglass-acrylic, inconsistent with introduction; other panel figures lack clear generation mapping.

  • R07Product page

    Plunge Pop-Up | Portable Ice Bath With Chiller

    Pop-Up; legacy Evolve Standard chiller feature section.

    Collapsible insulated tub; ice or Evolve chiller; 6′9″ fit; 18lb; 95gal. Twenty-minute setup includes frame poles, ring inflation, hoses, fill/power. Elastic cover included; insulated lid extra, although comparison describes insulated cover. Dimensions disagree: 32in diameter×30in high versus 32in high×30in diameter; top ring 34in. Standard chiller section: 0.5HP/39°F, 20μm filter, remote temperature, weather resistance, powder-coated metal with lifetime durability assertion. Electrical: 120V/15A GFCI, dedicated recommended; allows 12-gauge ≤25ft extension. Tub-cost upgrade credit advertised.

  • R08Comparison page

    Cold Plunge Tub Comparison: Plunge vs. Plunge Pro vs. All-In

    Current residential product-lineup landing page.

    Lineup explicitly pairs original The Plunge tub with Pro Chiller Gen 2; All-In Gen 2 integrates chiller. Air: insulated UV-resistant portable inflatable, 15min setup. Pop-Up: packable ice/chiller use. Pro Chiller Gen 2: 37°F cooling and integrated filtration. Brand-level assertions include reliability supported by 45million sessions, US assembly/testing/service, app remote controls, session logs, and maintenance alerts. Session total is marketing evidence, not a disclosed controlled durability study.

    Exact wording“bulletproof reliability”.
  • R09Marketing page

    Plunge App | Set Temperatures, Track Progress, & More

    General residential app marketing; hardware eligibility not enumerated.

    Remote temperature setting and advance session scheduling; session records/history/selfies; guided maintenance and automatic task/filter reminders; expert protocols, community challenges, streak badges. Advertised as free. The page does not list compatible generations, offline limits, connectivity requirements, schedule lead times, or diagnostic response commitments.

  • R10Manual

    Manual and Setup Guide for the Residential Plunge All-In

    Residential All-In; no Gen 2 label; linked from current setup hub.

    Displayed version or edit date2026-07-29T17:50 (page update; timezone unstated)

    Requires dedicated 120V/20A; extension cords unsupported. Ventilation: component-end/front/left 16/12/4in; stable level waterproof base. Fill/filter inspection before power. Continuous circulation; drain/winterize after ambient below 32°F for 12h; daily near-freezing checks. Well water requires ion-exchange treatment; outdoor exposure consumes treatments faster; care protocol cold-water only. App enables temperature control, metrics monitoring, firmware notifications, and filter instructions. Fifteen-minute jet pause resumes automatically. Applicability to Gen 2 unconfirmed.

  • R11Manual

    Manual and Setup Guide for the Plunge Evolve Pro Chiller

    Evolve Pro Chiller; no Gen 2 designation.

    Displayed version or edit date2026-07-29T17:50 (page update; timezone unstated)

    Dedicated 120V/20A GFCI; no extension; refrigerant settling 20min; fan clearance 16in. Continuous circulation; winterize below 32°F for 12h. Well-water pretreatment; faster outdoor chemical depletion; cold-only chemistry protocol. Phone temperature control, firmware notifications, metrics monitoring, filter guidance. Paused jets restart after selected 15min increments, maximum 1h. Stable waterproof base and 5ft electrical separation. Generation applicability unresolved.

  • R12Manual

    Manual and Setup Guide for the Plunge Evolve Standard Chiller

    Evolve Standard Chiller; not Pro Gen 2.

    Displayed version or edit date2026-08-03T18:01 (page update; timezone unstated)

    Dedicated 120V/15A; extension cords unsupported; 20min settling; exposed-side/fan/filter ventilation 12in. Heater-equipped version outdoors only because condensation may be substantial. Winterize below 32°F for 12h; sanitize and maintain circulation; pretreat well water; cold-only chemistry protocol. Cooling/heating descriptions say they reach the set temperature regardless of ambient; Auto mode says it strives toward the setpoint. App described as iOS-only, with remote temperature, monitoring, firmware notifications, filter guidance. These conditions belong to Standard chiller.

  • R13Manual

    Cold Plunge manual (residential; July 16, 2024 file)

    First-generation cold-only; current official legacy-manual index.

    Displayed version or edit date2024-07-16 encoded in filename; index updated 2024-07-16 22:23

    Legacy instructions: 4h chiller settling; 12in ventilation; 110–120V GFCI, Standard 15A versus Pro/XL 20A. Cooling controller holds within 3 degrees of setpoint. Continuous flow; stop chiller if flow ceases; drain after filtration stops >12h or heaterless exposure below 32°F for 12h. Maintenance: monthly/as-needed filter and chiller-screen cleaning; quarterly/as-needed water change; twice-yearly/as-needed pump/plumbing cleaning. Lid/locks expressly do not guarantee exclusion of children. No verified minimum-temperature or cooling-rate number located. Dated manual does not establish individual purchase reliance.

  • R14Manual

    Hot & Cold Plunge manual (residential; July 16, 2024 file)

    First-generation hot/cold; current official legacy-manual index.

    Displayed version or edit date2024-07-16 encoded in filename; index updated 2024-07-16 22:23

    Legacy Inkbird WiFi thermostat controls heating/cooling; equipment stops at setpoint and restarts when measured temperature differs by 4 degrees. The manual states 2.5GHz compatibility, as printed. Four-hour chiller settling and continuous circulation; 110–120V GFCI with Standard 15A, Pro/XL 20A. Maintenance requirements are present. No purchase-specific promise or currently supported app integration established.

  • R15Manual

    Manual and Setup Guide for the Plunge Pod Tub

    Pod tub; distinguishes Evolve Pro/Standard chiller instructions.

    Displayed version or edit date2025-02-24T17:37 (page update; timezone unstated)

    Pod placement requires a stable waterproof level surface. Safety strap goes beneath tub before filling. Drain manifold installation and O-ring checks are separate steps; avoid overtightening or cross-threading. Chiller users must consult the corresponding Pro or Standard manual for placement and connection requirements.

Commercial: Commercial equipment, marketing and case studies (15)
Commercial · 15 entries

Commercial equipment, marketing and case studies

Business-site pages: equipment, service marketing, sector pages and customer case studies. Specifications, service commitments, comparisons and customer outcomes are listed separately. A marketing page is not a permit or a certification.

  • CM01Homepage

    Commercial Ice Baths & Saunas | Plunge for Business – Plunge Business

    Commercial marketing; exact configuration as stated in each row.

    Statements on the page
    • Sales responseSpecialist contact within one business day after a business inquiry. Sales promise; not repair timing.Let’s plan your facility
    • Service aspirationInternal U.S. support; nationwide technicians or certification/training for customers’ staff; less downtime.Your Business, Backed by Plunge
    • Compliance marketingNSF-rated filtration, VGB drains, standard auto-chlorination; deposit unlocks application assistance. Not local permit approval.Commercial-Grade Components / Compliance Review
    • Software capabilityRemote temperature/schedule/light controls, water checks, dosing, locking, issue detection; unlimited units/locations.Plunge Connect
    • Financial qualificationCalculator illustrative; results vary by pricing, demand, location, expenses, management; no financial guarantee.Revenue Calculator disclaimer
    • Case outcomeOperator contrast-therapy average $40–80/session; Reboot Labs attributed $9,252 monthly profit within three months. Calculation method and underlying case details not supplied.Recovery that pays for itself
    • Case outcomeCapitol Floats: revenue +22%, retention +25%, existing footprint.Case Study
    Exact wording“inspection-ready from day one” (Commercial-Grade Components).
  • CM02Product page

    Plunge All-In | Coldest Ice Bath For Performance & Wellness – Plunge Business

    Commercial marketing; exact configuration as stated in each row.

    Statements on the page
    • Measurable specificationGen 2; 37°F/4°C pairing; 37° at 120° ambient; cooling 30% faster. Conversion inconsistent; comparator/test conditions absent.Hero / Dive Inside
    • Service marketingSpecialized support, repair network, placement, onboarding comparison.Comparison / badges
    • Component certificationOzone, skimmer, NSF50 filter, UL compressor; seconds-long filter swaps; unquantified noise/energy advantages.Hero / Maintenance Simplified
    • InstallationFAQ: dedicated 120V/15A, five feet from water; ~30-minute setup, Max doser longer. Elsewhere 110V outlet.FAQs / Plug & Plunge
    • Maintenance conditionWater changes at least fortnightly, sooner with use; minimum water level; regular filters.FAQs
    • ConfigurationSmart Care optional despite automated-treatment copy elsewhere; optional basin.Smart Care System / Dive Inside
    • CapacityFits 6’9”; higher bather-load assertion. No numeric throughput.Roomy interior / FAQs
    • OfferConnect included 12 months; heater option 104°; 30-day guarantee/one-year warranty badges. Formal terms separate.Hero / badges
    Exact wording“Maintains your temp in any climate” (Powerful cooling to 37º); “Zero setup” (Feature grid).
  • CM03Product page

    Plunge All-In Commercial Max – Plunge Business

    Commercial marketing; exact configuration as stated in each row.

    Statements on the page
    • Measurable specificationGen 2: 37° cooling at 120° ambient; cooling 30% faster. No comparator/testing disclosed.Dive Inside
    • Design performanceSeven sensors, larger pump, electronic valve, revised refrigerant/heat-exchanger/filtration/Wi-Fi; efficiency, longevity and uptime improvements. Benefits unquantified.What’s new in Gen 2?
    • Component certificationAutomatic pH/chlorine dosing, NSF50 filter, UL compressor, skimmer. Automation reduces maintenance, not elimination.Hero / Maintenance Simplified
    • Maintenance installationFAQ repeats fortnightly-or-sooner water replacement, minimum level, clean filters, dedicated 120V/15A; setup ~30 minutes plus doser.Questions & Answers
    • Service marketingNationwide repair branding. No onsite deadline or parts-stock guarantee visible.Badges
    • ConfigurationHeater option 104°; optional basin; Connect free 12 months.Hero / Plunge Basin
    • Testimonial limitReviews mix models; zero-maintenance/overnight-parts anecdotes are not uniform promises.Customer Reviews
  • CM04Marketing page

    Plunge Connect – Plunge Business

    Commercial marketing; exact configuration as stated in each row.

    Statements on the page
    • Comparative servicePriority support advertises 30% faster issue resolution. No comparator, method, absolute response time or repair deadline disclosed.Faster, Priority Support
    • Service aspirationFewer interruptions, reduced overhead, earlier issue detection and flawless operation.Why Plunge Connect? / Smart monitoring
    • Software capabilityRemote temperature/light/update/reminder controls, water-safety checks, chemical dosing, locking; unlimited-unit management across locations.Compliance Management / Command and Control
    • Configuration gapCompatibility, connectivity requirements and alert-to-dispatch workflow unspecified here.Full page review
    • Paid offerFirst year free with plunge purchase; $99 monthly or $79/month yearly; one location/user included; extra users $10/month.Free for the First 12 Months / plans
    • Offer qualificationUnlimited-location capability does not establish unlimited locations in the base price.Designed for Growth / plans
    Exact wording“Resolve issues 30% faster” (Faster, Priority Support); “running flawlessly” (Supercharge your business / Monitor Performance).
  • CM05Contact page

    Contact – Plunge Business

    Commercial marketing; exact configuration as stated in each row.

    Statements on the page
    • Service aspirationAdvertises prompt, reliable U.S. help for setup, maintenance and troubleshooting.Need Support?
    • Service channelsTicket submission, help-center articles and scheduled support calls offered separately from sales.Need Support?
    • Sales hoursSales/contact block displays Monday–Friday, 8 a.m.–5 p.m. Pacific. No support-response, dispatch or repair deadline here.Get started today
  • CM06Marketing page

    Fitness & Wellness Facilities – Plunge Business

    Commercial marketing; exact configuration as stated in each row.

    Statements on the page
    • Commercial outcomeClaims immediate/unmatched ROI, industry-lowest ownership cost, operating efficiency, durability, minimal downtime and maximum uptime. No comparative methodology or uptime percentage supplied.Unrivaled Innovation / Reliability and Durability / final section
    • Service marketingExpert support continues after purchase. Training presently limited to Commercial All-In Max.Exceptional Service
  • CM07Marketing page

    Luxury & Boutique Hospitality – Plunge Business

    Commercial marketing; exact configuration as stated in each row.

    Statements on the page
    • Commercial outcomePromises higher occupancy, revenue per available room, average daily rate, guest satisfaction/loyalty and rapid ROI with little upkeep. No quantified hotel results or timing.Enhance Your Hotel’s Wellness Offering / Attract Wellness-Minded Guests
    • Service aspirationDedicated hotline and repair network positioned as keeping equipment continuously in good condition. No response/repair SLA.Rely on Elite Commercial Support
  • CM08Marketing page

    Wellness Programs – Plunge Business

    Commercial marketing; exact configuration as stated in each row.

    Statements on the page
    • Commercial outcomeClaims rapid ROI, minimal upkeep, better productivity, retention, satisfaction and engagement. Unquantified.Innovate Your Offering / Boost Business Revenue
    • Service aspirationDedicated hotline and repair network presented as reliably maintaining ideal equipment condition. No response/repair deadline.Elite Commercial Support
  • CM09Marketing page

    Pro Sports Teams & Performance Centers – Plunge Business

    Commercial marketing; exact configuration as stated in each row.

    Statements on the page
    • Human performanceClaims faster athletic recovery, less athlete downtime and better performance. Athlete downtime here, not a measured equipment-uptime commitment.Enhance Team Performance
    • Service aspirationDedicated hotline and repair network presented as maintaining excellent equipment condition and smooth operations. No service clock or uptime metric.Dependable Support and Service
  • CM10Marketing page

    Military & First Responders – Plunge Business

    Commercial marketing; exact configuration as stated in each row.

    Statements on the page
    • Commercial outcomeClaims immediate ROI, minimal maintenance cost, durability and improved readiness/performance. Unquantified.Boost Team Performance / final sections
    • Service channelsDedicated hotline, email and nationwide repair network. No service deadline.Elite Commercial Support
    • Medical marketingAlso claims reduced PTSD symptoms, stress reduction and improved mood/resilience. These are marketing claims, not clinical findings.Restore Resilience
  • CM11Marketing page

    High-End Real Estate Developments – Plunge Business

    Commercial marketing; exact configuration as stated in each row.

    Statements on the page
    • Commercial outcomeClaims rapid ROI, minimal upkeep, increased property value/revenue, tenant satisfaction and retention. Unquantified.Boost Property Value and Appeal / Prompt Health & Wellness
    • Service aspirationDedicated hotline and repair network positioned as sustaining excellent equipment condition and smooth operations. No dispatch/repair deadline.Dependable Support and Service
  • CM12Product page

    Filter Pack - All-in and Pro Chiller – Plunge Business

    Commercial marketing; exact configuration as stated in each row.

    Statements on the page
    • Measurable specification30-micron media; 1.2m²/12.9ft² area; reinforced core; NSF-50 rating.Specifications
    • CompatibilityLists All-In Commercial and Max compatibility; excludes Standard and first-generation black chillers.Compatible with / NOT compatible with
    • Maintenance conditionRegular replacement supports performance/component longevity; absent/dirty filters can shorten chiller life and affect warranty. Not a whole-unit safety certification or pathogen-removal claim.Description / Important notice
  • CM13Case study

    How Capitol Floats Increased Revenue 22% with Plunge

    Commercial marketing; exact configuration as stated in each row.

    Displayed version or edit date2026-02-20

    Statements on the page
    • Case outcomeDescribes a sauna/plunge room added in 2025; revenue increased 22%, membership retention 25%. No baseline, measurement window or independent audit supplied.Introduction / The Results
    • Operator testimonialManager credits easy cleaning, turnover and scheduled remote operation.Why Capitol Floats Chose Plunge
    • Attribution limitCombined contrast-therapy/business result; not proof of cold-plunge-only causation or typical ROI.Case study as a whole
  • CM14Case study

    How the Space FTL Turns Recovery Into Returns with Plunge – Plunge Business

    Commercial marketing; exact configuration as stated in each row.

    Displayed version or edit date2026-03-16

    Statements on the page
    • Case outcomeTwo locations: eight plus four plunges, 315+ members, 90–100 daily visitors, roughly $40K+ recurring monthly membership revenue before drop-ins/workshops.How It’s Going / introduction
    • Attribution limitMultiple therapies offered; revenue is not profit or per-unit throughput. No independent audit or controlled attribution.(All) In It Together
    • Operator maintenanceTwice-weekly cleaning, daily chemistry checks, mandatory rinsing, initial trial-and-error; recommends early permit/drainage planning.Smooth Operator
    Exact wording“Upkeep is everything.” (Smooth Operator).
  • CM15Support page

    Schedule a Call - Support – Plunge Business

    Commercial marketing; exact configuration as stated in each row.

    Statements on the page
    • Booking pageThe public booking page shows navigation only: no appointment slots and no service-time commitment.Whole retrieved page
Warranties: Written warranties (16)
Warranties · 16 entries

Written warranties

One entry per policy, with the consumer and business copies of the same policy grouped together. Each entry states what the document says. Which document governs a purchase depends on the sale.

  • WS-I01Warranty / document map

    Warranty Information

    The warranty index routes purchasers by model, residential/commercial status and Gen 1 versus Evolve/Gen 2. All-In, chillers and separate tubs have different documents. Classic & Modern links to an Evolve XL-titled warranty; Standard, Mini and XL sauna warranties are separately linked.

  • WS-W01Written warranty

    Plunge All-In Residential 1-Year Limited Warranty

    edited 2025-10-31 · updated 2026-09-14

    Original residential purchaser; materials/workmanship defects in shell, controls, plumbing, purification and other factory components: one year from delivery. US only; Alaska/Hawaii/territories exclude technicians and replacement-part freight. Covered parts/labor are free; owner provides access, may pay mileage, removal/reinstallation and replacement-unit shipping/installation. Plunge chooses repair/replacement, potentially refurbished; refund possible if infeasible. Replacement retains remaining term; liability capped at original price, consequential/loss-of-use damages disclaimed, subject to legal-rights qualifications. Listed voiding conditions include commercial use, ice, stagnant water, missing app/current firmware, filters overdue beyond 30 days, improper chemistry, unprotected freezing, and undrained power loss over one hour except technician service. Other exclusions include maintenance, cosmetic/wear damage, unauthorized-repair damage and aftermarket-part-caused failures. Claim through seller with receipt, defect description/media; promptly notify and prevent further damage.

  • WS-W02Written warranty

    Plunge All-In Limited Commercial Warranty

    Original commercial purchaser; shell, equipment/controls, plumbing, purification and remaining factory components: one year from delivery; auto-doser probe: six months. US only; Alaska/Hawaii/territories exclude technicians and parts freight. Covered parts/labor free, subject to access, mileage and removal/reinstallation/replacement-delivery costs. Plunge selects repair, replacement or conditional refund; refurbished parts possible; replacement retains remaining term. Price cap and consequential/loss-of-use disclaimer appear. Voiding conditions include failure to replace filters at least weekly, app/firmware noncompliance, ice, stagnant water, improper chemistry, neglected auto-doser maintenance, unprotected freezing, and undrained power loss over one hour except technician service. Wear, cosmetic damage, external causes, covers, unauthorized-repair damage and maintenance are excluded.

  • WS-W03Written warranty

    Plunge All-In Commercial Max Limited Warranty

    Commercial Max pages promise the original commercial purchaser one year from delivery for listed factory components, but six months for the auto-doser probe. Covered defects qualify for parts/labor repair; remedy remains Plunge’s choice. Geographic exclusions, owner access/travel/removal/installation expenses, weekly filters, app/current firmware, water chemistry, winterization and other maintenance conditions materially qualify coverage. The replacement product receives the original term’s balance, and liability is capped at the original purchase price.

  • WS-W04Written warranty

    The Plunge (Gen 1) Residential 1-Year Limited Warranty

    edited 2025-11-03 · updated 2026-09-14

    Gen 1 residential: original purchaser, one year from delivery for listed shell/equipment/plumbing/purification/factory components, except UV-C bulb and quartz tube receive 90 days. Commercial use is excluded. US geography and Alaska/Hawaii/territory technician/freight limitations apply. Covered parts/labor are free; owner access, possible mileage and removal/replacement logistics costs remain. Repair/replacement/refund is discretionary; refurbished parts possible, replacement term does not restart, liability capped at price. Voiding conditions include monthly filter neglect, improper chemistry, ice, stagnant water, unprotected freezing and undrained outages over one hour except technician service.

  • WS-W05Written warranty

    The Plunge (Gen 1) Commercial 1-Year Limited Warranty

    edited 2026-09-01 · updated 2026-09-01

    Gen 1 commercial-titled page: one year from delivery for listed factory components; UV-C bulb/quartz tube: 90 days. Parts/labor remedies, owner access/mileage/removal/reinstallation costs, discretionary replacement/refund, remaining replacement term and original-price cap appear. US-only and Alaska/Hawaii/territory technician/freight limits remain. Maintenance, chemistry, ice, stagnant water, freezing and undrained outages over one hour qualify coverage.

  • WS-W06Written warranty

    Evolve Pro Chiller Residential 1-Year Limited Warranty

    edited 2025-11-03 · updated 2026-08-18

    Evolve Pro residential: original residential purchaser; one year from delivery for housing, controls, plumbing, purification and other factory components. US-only; Alaska/Hawaii/territory technician/freight exclusions. Covered work/materials free, with owner access, possible mileage and replacement logistics costs. Warranty lists app/current firmware, filters every 30 days residential/weekly commercial, proper chemistry, freezing/outage drainage and no ice while connected/running. Connecting to a non-Plunge tub is a voiding condition. Plunge chooses repair/replacement or conditional refund; refurbished parts permitted; term does not restart.

  • WS-W07Written warranty

    Evolve Standard Chiller 1-Year Limited Warranty

    edited 2025-11-03 · updated 2026-07-09

    Evolve Standard: original residential purchaser, residential use only; listed components receive one year from delivery. US-only; Alaska/Hawaii/territory technician/freight exclusions. Covered parts/labor free with owner access, possible mileage and replacement logistics costs. Commercial use, connection to non-Plunge tubs, ice while connected/running, noncompliant maintenance, freezing/outage drainage failures and damage from indoor placement of the version with added heater are listed limitations. Plunge chooses repair/replacement or conditional refund; refurbished parts allowed; replacement term remains unchanged.

  • WS-W08Written warranty

    Evolve Standard Chiller Universal Adapter Kit Residential 1-Year Limited Warranty

    edited 2025-11-03 · updated 2026-07-09

    Universal Adapter Kit: original residential purchaser, one year from delivery covering listed Standard Chiller components and Plunge-supplied plumbing/connections. Structural defects in other manufacturers’ tubs, their lids and non-Plunge plumbing are excluded. App/current firmware, filters every 30 days, chemistry, freezing/outage drainage and maintenance conditions apply. Geography and repair-cost qualifications remain. The text also lists connecting to a non-Plunge tub as voiding unless a superseding Plunge warranty specifies otherwise.

  • WS-W09Written warranty

    Plunge Evolve XL Tub Residential 1-Year Limited Warranty

    edited 2025-11-03 · updated 2026-07-09

    Evolve XL residential tub: original residential purchaser, one year from delivery for shell, plumbing and other factory components. Excludes commercial use, noncompliant maintenance, covers and damage/modifications caused by chillers other than Evolve Pro or Standard. Covered repair labor is limited to the contiguous 48 states and DC. Owner access, possible mileage, removal/reinstallation and replacement-unit logistics expenses remain; refurbished parts may be used and replacement does not restart the term.

  • WS-W10Written warranty

    Plunge Pod Residential 1-Year Limited Warranty

    edited 2025-11-03 · updated 2026-07-09

    Pod tub: original residential purchaser, residential use only; shell/plumbing/factory components receive one year from delivery. Excludes damage/modifications from chillers other than Evolve Pro or Standard. Using ice while connected to an Evolve chiller, stagnant water and misuse/maintenance failures are listed voiding conditions. US-only; free covered labor limited to contiguous 48 states/DC, with Alaska/Hawaii/territory technician and freight exclusions. Owner access, possible mileage and replacement logistics expenses remain. Remedy discretionary; refurbished parts possible; replacement retains remaining warranty.

  • WS-W11Written warranty

    Plunge Air Tub Residential 90-Day Limited Warranty

    edited 2025-11-03 · updated 2026-07-09

    Air tub: original residential purchaser and residential use only; listed shell, plumbing and factory-component manufacturing defects receive 90 days from delivery. Commercial use, missed recommended water replacement and misuse/maintenance failures can void coverage. US-only with Alaska/Hawaii/territory technician/freight limitations. Covered repair parts/labor are subject to owner access, possible travel and replacement logistics costs. Discretionary repair/replacement or conditional refund, original-price cap and remaining replacement term qualify the promise.

  • WS-W12Written warranty

    Plunge Pop Up Tub Residential 30-Day Limited Warranty

    edited 2025-11-03 · updated 2026-07-09

    Pop Up tub: original residential purchaser, residential use only; shell, plumbing and other factory-component defects receive 30 days from delivery. Commercial use, missed water-replacement schedule and noncompliant maintenance can void coverage. Geography and owner access/travel/replacement-logistics qualifications apply. Plunge chooses repair/replacement or conditional refund; refurbished parts possible; liability cap is original purchase price and replacement keeps the original term’s balance.

  • WS-W13Written warranty

    Party Plunge Tub 30-Day Limited Warranty

    edited 2025-11-03 · updated 2026-07-09

    Party tub: original purchaser, residential use only; shell water/air loss from manufacturing defects, plumbing and factory components receive 30 days from delivery. Indoor use on a surface that is not waterproof, skipped water changes and noncompliant maintenance are listed voiding conditions. Damage/modifications from chillers other than Evolve Pro are excluded. US-only with Alaska/Hawaii/territory technician/freight exceptions. Covered repairs carry owner access/travel/replacement-logistics qualifications; Plunge chooses remedy and replacement keeps the remaining term.

  • WS-W14Written warranty

    Freeze to Death Cold Plunge Tub Residential 1-Year Limited Warranty

    edited 2025-11-03 · updated 2026-07-09

    Freeze to Death tub: original residential purchaser; shell and plumbing defects: one year from delivery; other factory components: 90 days. Commercial use and stagnant water are listed voiding conditions. Damage/modifications resulting from any chiller other than Evolve Standard are excluded. US-only, Alaska/Hawaii/territory technician/freight exceptions, contiguous-state/DC labor limits, owner access/travel/replacement-logistics expenses, discretionary remedies, original-price cap and unchanged replacement term qualify coverage.

  • WS-W15Written warranty

    Plunge Evolve XL Commercial Warranty

    Evolve XL Commercial: original purchaser; commercial use only; listed housing, controls, purification, shell, plumbing and factory components receive one year from delivery. US-only; Alaska/Hawaii/territory technician/parts-freight exceptions. Covered parts/labor free, subject to owner access, possible mileage and removal/replacement logistics costs. Misuse, freezing/outage drainage failures and ice while Pro is connected/running are limitations. Remedy is discretionary; refurbished parts possible; replacement retains balance; liability capped at original price.

Support: Support processes (12)
Support · 12 entries

Support processes

Which route applies, extended-protection claims, repair, parts, order status, paid diagnostics and component returns. Each published timing is tied to the stage it describes. No overall repair-completion time is published.

  • WS-S01Support / coverage routing

    Which Warranty Path Applies? Manufacturer, 90-Day Repair, Extended, or Out-of-Warranty

    edited 2026-08-07 · updated 2026-08-07

    Support confirms the applicable route using order/service history. Product-specific manufacturer terms control original-product claims. Separate component coverage lasts 90 days from delivery of the repaired/replacement component, including technician-installed parts; report date controls timeliness, and a second replacement during that period does not restart it. Covered component failure includes part, shipping, diagnosis, technician labor, travel and tax. Improper installation/electrical setup, chemistry, freezing, modifications, neglect, unrelated failures and wear are excluded. Extended-plan claim management belongs to the customer; Plunge supplies documentation and starts paid work after required payment. Outside coverage, paid diagnosis/parts/service depend on availability and a quote precedes authorization.

  • WS-S02Extended protection

    Extended Protection Plan Claims: Filing, Status, Invoices, Payment, and Reimbursement

    Plans bought on/before May 11, 2026, formerly Plunge Protect, route to the previous provider’s hiclyde.com/login portal. Later plans use the activation-email claim link. Customers file/manage claims; Plunge supplies diagnosis/invoices but cannot see review status, override denials or manage reimbursement. Use purchase email, order/product proof, issue media and ticket number; provider may request diagnostics. Customers may pay first and seek reimbursement or await approval before paying; paid parts/work start after required payment.

  • WS-S03Support / repair process

    What to Expect From a Plunge Repair and Technician Visit

    edited 2026-08-07 · updated 2026-08-21

    Support/Engineering approve repair; required payment, address and parts orders precede coordination. Coordination begins after required parts ship; scheduling can start in transit with an arrival estimate. Repairs usually schedules; the main-ticket agent remains the customer contact. Keep parts/packaging, provide safe access and an adult, protect belongings, and drain only when instructed. Plunge promises outcome follow-up within 24–48 hours after the visit; an incomplete repair triggers next-step contact within 24 hours. Technician labor payments are nonrefundable for cancellation, inaccessibility, unsuccessful first visit or additional visit.

  • WS-S04Support / parts fulfillment

    Replacement Parts and Chillers: Ordering, Shipping, Tracking, and Team Handoffs

    edited 2026-08-07 · updated 2026-09-17

    An approved replacement-parts order is created within one to two business days after shipping address and required payment are confirmed. Order creation differs from shipment. Availability, freight and backorders affect fulfillment; Plunge promises daily updates during delays/backorders. Tracking begins at label creation before carrier scanning. Main-ticket agent handles customer status; warehouse fulfills; Repairs schedules after shipment; Customer Success handles return packing/pickup.

  • WS-S05Support / order status

    Order and Replacement Status: Fulfillment, Shipping, Delivery, and Tracking

    edited 2026-08-07 · updated 2026-08-07

    Confirmation, approval, order creation, fulfillment, label creation, transit and delivery are separate statuses. Plunge promises daily updates for backordered/delayed items. A label can exist before carrier possession. Contact Plunge for stopped tracking, missing delivered packages or damage; retain packaging until inspection and required return finish.

  • WS-S06Support / paid diagnostics

    Out-of-Warranty Diagnostics: The $135 Fee and What Happens Next

    edited 2026-08-07 · updated 2026-08-07

    Out-of-warranty diagnosis costs $135, untaxed, collected before troubleshooting/Engineering review. Waived for covered 90-day component issues or management exceptions. Covers evidence review, troubleshooting, necessary Engineering review and proposed repair path/quote. Refundable when canceled before work begins; failure to diagnose, repair or service alone does not earn refund. It may credit eligible replacement parts, never technician labor; credit expires 90 days after payment. No repeat fee for the reopened same ticket or returning same symptom; different symptoms or much later unapproved-repair requests may incur another fee.

  • WS-S07Support / component returns

    Return & Advanced Replacement: Deposit, Packing, Pickup, and Refund

    edited 2026-08-07 · updated 2026-09-04

    Support confirms Return & Repair versus Advanced Replacement availability. Return route: packaging supplied; Plunge arranges pickup within one to three business days after packing is complete and readiness is confirmed; warehouse inspection/inventory receipt within three to five business days after arrival, then repair/approved replacement. Advance route: $1 authorization hold, replacement first, faulty part due within 30 days of replacement delivery; hold released within five business days after inventory receipt. Full-retail nonreturn charge may follow; documented carrier loss, delayed technician installation, missing packaging/label or Plunge-caused pickup delay postpone it. Use approved packaging, retain sealed-package/label photos, and obtain approval before changing arranged pickup to drop-off.

  • WS-S08Support / component returns

    Return & Advanced Replacement: Current Guide

    edited 2026-08-07 · updated 2026-08-07

    This Evolve-section page explicitly directs readers to article 42582206558356 as the current cross-product advanced-replacement guide.

  • WS-S09Support / component returns

    Return & Replacement Options for Parts Requiring Return

    edited 2025-10-24 · updated 2026-01-13

    Business-help offers faulty-part return/repair or advance replacement for chillers, sauna control units, boards and other designated major components. Advance replacement is described as immediate, secured by a $1 deposit refunded after receipt in good condition; faulty part due within 30 days of replacement delivery. Full retail charged for late return, poor-packaging damage, or carrier loss without a tracking-label photograph. Return/repair provides packaging and scheduled FedEx pickup.

  • WS-S10Support / evidence intake

    What to Send Plunge Support: Photos, Videos, Serial Number, and Setup Checklist

    edited 2026-08-07 · updated 2026-08-09

    Support requests order/purchase email, product generation/tub/chiller, serial photo, setup/clearance and electrical photos, temperatures/onset, and applicable app/firmware details. Leak evidence should trace the first wet point; cooling/flow evidence includes filter, jet flow, codes and ambient conditions. Power reports include breaker/circuit sharing and timing. A complete evidence package does not require disassembly. Do not open energized electrical compartments, disconnect hoses or operate valves with the chiller running, or run without a filter.

  • WS-S11Support / contact

    Contact Us

    Residential contact page offers scheduled support calls, ticket submission and help articles. Its approximate average email response is one to two business days. The displayed 888-860-0572 number is labeled Sales; header hours are Monday–Friday, 9am–5pm PST.

  • WS-S12Support / contact

    Contact: Plunge Business

    Business contact page advertises a US-based team for setup, maintenance and troubleshooting; ticket, help-center and scheduled support-call paths are offered. Monday–Friday, 8am–5pm PT appears beside a general contact/sales scheduling section.

Returns: Returns, cancellations and restocking (5)
Returns · 5 entries

Returns, cancellations and restocking

Return and cancellation terms from the storefront, the help center and the business site, including where the versions differ from each other.

  • WS-R01Returns / storefront policy

    Refund policy: Plunge

    Storefront policy offers 30-day returns but excludes uncrated saunas. Shipped/delivered returns incur 25% restocking, expressly covering return shipping. Pre-shipment cancellation incurs 5%; cancellation refunds typically take up to 14 days; shipped orders cannot be canceled. Return authorization and inspection required; return refund processing asks seven to ten business days after receipt, to original payment method. Freight products get pickup after draining/disconnection; other products receive packaging/prepaid label. Used listed accessories/supplies and misuse-damaged/nonoriginal-condition items may be ineligible.

  • WS-R02Returns / help policy

    Return Policy for Plunge Products

    edited 2025-11-04 · updated 2026-08-20

    Product-return help article also says 30-day returns, 25% restocking including return shipping, 5% pre-shipment cancellation and no cancellation after shipment. Cancellation refund estimate is three to seven business days; return refunds seven to ten business days after receipt/inspection. Original packaging, authorization and original payment method are requested; misuse/nonoriginal condition can defeat eligibility.

  • WS-R03Returns / current process guide

    Returns, Cancellations, Restocking Fees, and Refund Timing

    edited 2026-08-07 · updated 2026-08-07

    Support determines eligibility and whether Core return rules apply, then authorizes return. Cancellation before fulfillment: 5%; after fulfillment: 25%. Core returns may include return-shipping deductions and 25% restocking; authorization identifies fees/shipping responsibility beforehand. Use original/approved packaging and retain tracking/photos. Eligible refunds processed within 14 days after warehouse receipt; bank posting typically takes another five to ten days. Original payment method used, or paper check if unavailable.

  • WS-R04Returns / commercial help policy

    Commercial Return Policy

    Commercial help articles allow return initiation within 30 days of delivery. They state 15% restocking after shipping/fulfillment plus customer-paid return shipping, with authorization, protective packaging, inspection and seven-to-ten-business-day refund processing to original payment. Commercial Max chemical tanks must be removed/disposed before return; retained tanks, chemicals or residue may produce $1,500–$3,000 disposal/damage costs. Misuse/nonoriginal-condition items may be ineligible.

  • WS-R05Returns / accessories

    Plunge Accessories Return Policy

    edited 2026-02-15 · updated 2026-06-26

    Used maintenance supplies, accessory kits, snorkels, neck pillows, phone holders and covers cannot be returned/exchanged. Returns must ship in original packaging within 30 days of purchase; retain tracking. Refund goes to original card. Customer-paid shipping appears alongside both 25% restocking and a separate 15% post-shipping/fulfillment restocking statement.

Delivery: Shipping and delivery (2)
Delivery · 2 entries

Shipping and delivery

Delivery options, zones, in-home placement and international terms as published, including what the pages say is included in a delivery.

  • WS-D01Delivery / qualifications

    Shipping & Delivery

    Delivery options/rates vary by product and checkout zone. Lower-48 distance bands are up to 35, 36–100, 101–200 and over 200 miles from a major airport hub. In-area All-In in-home delivery is free; other plunges have free curbside or $250 in-home; sauna curbside starts $250. In-home placement is entry-level with packaging removal, without assembly/setup. Sauna assembly excludes electrical-outlet installation. Alaska/Hawaii/territories/Canada receive specialized curbside freight without in-home/assembly. Direct international destinations listed: Canada, Australia, UAE; forwarding risk after delivery is disclaimed.

  • WS-D02Delivery / qualifications

    Understanding Our Free Shipping Policy

    edited 2024-09-05 · updated 2026-06-26

    Older free-shipping help article qualifies free cold-plunge shipping: around 5% of the nation is in FedEx/Omni Beyond Area and excluded because of delivery costs.

Terms: Terms of service (1)
Terms · 1 entry

Terms of service

The terms of service as published, including the individual-proceedings restriction. The class-action waiver piece covers what the current text does and does not establish about earlier purchases.

  • T01Current terms of service

    Plunge terms of service

    Displayed version or edit dateMarch 9, 2026

    App features may change; continuity/real-time response unguaranteed (§3). Complete billing-dispute notice: response within ten business days; recipient left as an email placeholder (§4.2). Business-use conditions and performance/profit disclaimers; separate contracts may modify (§9). California law/courts, consumer qualifications and individual-proceeding restriction (§10). Posting/continued-use amendment provision (§11.12). Support: (916) 914-8911, business days 9–5 Pacific (§11.9).

Appendix: Appendix: sauna and red-light warranties (5)
Appendix · 5 entries

Appendix: sauna and red-light warranties

Warranty documents for Plunge’s sauna and red-light products, kept for reference.

  • WS-W16Written warranty

    Plunge Standard Sauna Warranty

    Standard, Mini and XL sauna texts: original owner only, nontransferable, normal residential use; two years from delivery for components including heater, but heating elements excluded as consumables. Labor/reinstallation and special freight excluded. Third-party parts, noncompliant installation/electrical supply, modifications and unqualified electrical repairs can void coverage. Plunge chooses new/refurbished replacements or conditional equivalent sauna/refund; no dismantling/disposal/assembly reimbursement. Original-price liability cap; delay/loss-of-use damages disclaimed. Without purchase proof, manufacturing date starts coverage.

  • WS-W17Written warranty

    Plunge IR Sauna Warranty

    edited 2026-06-23 · updated 2026-06-26

    Infrared residential: original owner, nontransferable; from delivery, cabinetry/heaters five years, electronics two, glass/power supplies one. Parts-only; no labor or shipping. Outdoors requires both covered patio and authorized roof; moisture/weather damage still excluded. Assembly by anyone other than a Plunge-approved technician engaged through Plunge assembly services is listed as voiding. Dedicated circuit, placement, emitter-clearance and maintenance conditions apply. Optional Red Light has separate coverage. Remedy may use refurbished parts; conditional equivalent replacement/refund; original-price cap and no replacement installation expense.

  • WS-W18Written warranty

    Plunge IR Sauna Commercial Warranty

    Infrared commercial: original commercial purchaser, nontransferable; from delivery, cabinetry/heaters 15 months, electronics six months, glass/power supplies three months. Parts-only; labor/shipping excluded. Requires indoor climate-controlled location, licensed-contractor installation, dedicated circuit/local-code compliance, maintenance log and rated capacity/duty cycle. No outdoor/covered-patio coverage; accelerated commercial wear and continuous-operation damage excluded. Optional Red Light is separate. Plunge chooses replacement parts, potentially refurbished, or conditional refund/equivalent sauna. Original-price cap and business/revenue/loss-of-use damage exclusions appear.

  • WS-W19Written warranty

    Plunge Red Light Warranty

    edited 2026-06-23 · updated 2026-06-26

    Red Light residential: original owner, nontransferable; three years from delivery, parts-only, with labor/shipping excluded. LED bulbs are excluded consumables despite general all-components language; normal output decline also excluded. Approved power supply, manual/environmental limits, mounting and qualified electrical service conditions apply. Cannot be returned after unboxing. Plunge may use refurbished replacements or conditional equivalent product/refund; original-price cap and dismantling/mounting/installation expenses excluded. Without purchase proof, manufacturing date starts the term.

  • WS-W20Written warranty

    Plunge Red Light Commercial Warranty

    edited 2026-07-09 · updated 2026-07-09

    Red Light commercial: original commercial purchaser, nontransferable; one year from delivery, parts-only, excluding LED bulbs and labor/shipping. Requires climate-controlled indoor placement, supplied mounting/power hardware and operation within manual guidelines; excessive continuous operation and ordinary light-output decline excluded. Environmental, installation, unauthorized-parts and modification conditions apply. Unboxed units cannot be returned. Remedies are discretionary replacement, potentially refurbished, or conditional equivalent product/refund; liability capped at original price.