Something broke
Something broke.
What to record before you call, how to hand a technician or a warranty provider a packet they can act on, and what an outage actually cost the business.
sources current to September 19, 2026
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Downtime impact calculator
Lost contribution after sessions served elsewhere or recaptured, plus the expenses the outage added — never gross revenue.
Repair records and the packet
A unit, incident and expense ledger — with the repair and warranty packet worksheet a support team can act on.
Plunge: not cooling
What to observe and record before seeking service — an observation log and a support-request template.
Protection-plan limits
How to request the benefit ledger and reconcile a documented cap after a repair.
After a repair
A return-to-service record and follow-up request, so a shipped part isn't mistaken for a completed repair.