Fix
Something broke.
In the order a repair happens
sources current to September 19, 2026
- Illustrative
Before you callRepair records and the packet
Use a unit, incident and expense ledger with a repair and warranty packet that a support team can act on.
Read the guide - Illustrative
CoverageProtection-plan limits
How to request the benefit ledger and reconcile a documented cap after a repair.
Read the guide - Illustrative
After a repairAfter a repair
A return-to-service record and follow-up request, so a shipped part isn't mistaken for a completed repair.
Read the guide - Fictional worked example$440The cost
Downtime impact calculator
Calculate lost contribution after sessions served elsewhere or recaptured, plus the expenses the outage added. It does not use gross revenue.
Calculate
Calculate
Downtime impact calculator
Calculate lost contribution after sessions served elsewhere or recaptured, plus the expenses the outage added. It does not use gross revenue.
Calculate20 affected sessions − 7 served elsewhere − 5 recaptured8 lost
At $40 price less $5 avoided cost: 8 × $35$280
Add $120 rental + $90 added labor+ $210
Subtract $50 recovery− $50
Net impact$440