Not cooling? Start with a useful record.

Record the tub, chiller, generation, optional heater, delivery date and previous replacements. Keep the serial number in your private service file. A technician may need it; a public account generally does not.

Use Plunge’s setup directory to locate the corresponding instructions. The directory distinguishes equipment families, so do not assume a procedure found for another Plunge applies to yours. Official setup directory

Capture the displayed setpoint and the displayed water temperature at the same time. If you also use a separate thermometer, record its type, location and reading separately. An independent measurement and an app display are different observations; keep both rather than silently substituting one for the other.

Time and time zone	Setpoint	Displayed water temperature	Separate measurement, if available	Conditions or change
First observation	Record value and unit	Record value and unit	Device, location and value	Recent fill, use, cover position or other relevant event
Later observation	Record any change	Record value	Use the same method	Record elapsed time and relevant changes
Support-directed check	Record value	Record value	If requested	Name the approved procedure and who performed it

Avoid turning a single reading into a cooling-rate conclusion. Starting temperature, water quantity, room or outdoor conditions and recent use can affect what a comparison means. Ask support what observation interval and operating conditions it wants for your specific equipment.

Supply photographs of the installation without exposing private information. Record ambient conditions, clearances, recent maintenance and any changes since the equipment last worked as expected. State what you know and identify what you cannot reconstruct.

Official instructions contain model-specific placement, circulation and environmental conditions. For example, the published residential All-In setup guide includes ventilation and freeze-protection requirements; its generation must be matched to the unit being assessed. Residential All-In setup guide

Do not bypass protective devices, open electrical components or attempt refrigerant work to complete a public checklist. Report leaking water, unusual electrical symptoms or other safety concerns directly and follow appropriate professional guidance.

Copy this structure into a service request:

My equipment is [model, generation and configuration]. The problem was first observed on [date]. The selected temperature was [value]; the displayed temperature was [value] at [time]. Attached are the observation log, installation photos and relevant maintenance or repair records. Please confirm the next diagnostic step, who will perform it, any charge requiring approval and when I should expect the next update.

If the problem follows a repair, identify the service date and changed parts. Describe the sequence without assuming the repair caused the new symptom.

Before work begins, ask what successful operation should look like and how it will be observed afterward. Record the actual return to usable service separately from the technician’s visit or ticket closure. If the problem remains intermittent, record when it appeared and what was happening at the time.

Keep updating the same incident record until there is a clear outcome. That produces a more useful account for support, another owner or an independent reviewer than a series of disconnected messages.

Put the model and generation, symptom start, setpoint and observed temperature timeline in one message. Attach the relevant service history and ask what authorized check comes next. Do not open electrical or refrigerant components to complete this record.