Owner reviews are open.
A short review takes a few minutes: the model, how it went, whether a problem was fixed, whether you would buy it again, and what happened in your own words. An in-depth report is for a longer service history, with each problem, repair and cost.
Write a short review Work with the editors on a report
A short review needs no account. Sign in with your email if you want to come back to your reviews from another device. What you enter is stored by the owner reviews section only. Published reviews are at owner reviews.
How reviews are moderated.
Cold Plunge Report is independent of every maker. Who edits it, and their own experience as cold plunge owners, is on the About page.
- 1
Every brand, the same rules
Positive, mixed and negative reviews are published on the same terms for every maker. A review is never declined because of what it says about a product.
- 2
What has to stay out
Names of staff or other people, email addresses, phone numbers, order and serial numbers, health details and anything about someone other than the owner. Moderators never edit a short review: one that includes these is not published, and the owner is told what to leave out so they can send it again.
- 3
What is declined
A review that is not about the writer's own machine, impersonates someone, accuses a named individual, is advertising, or repeats a review already published. The owner sees the reason and can reply.
- 4
How long it takes
We aim to publish or reply within seven days of a review arriving.
- 5
Makers can reply
A maker can send a reply through the contact page. Once we have checked it came from the company, it is shown beside the review it answers.
- 6
Owners stay in control
An owner can correct or withdraw a review at any time. A withdrawn review disappears from the owner reports pages at once.
Six steps, in order.
A short review is published exactly as the owner wrote it once a moderator has read it, or the owner is told why not. An in-depth report takes these steps.
- 1
Ask the editors
Tell us the brand and, in a sentence or two, what happened. An editor writes back by email to agree what to gather. Nothing you send is published.
- 2
Gather what you have
Dates, repair messages, invoices and parts orders, as precisely as you know them. Originals stay private and are never published.
- 3
The editors check specific facts
Product identity, dates, whether a cost was quoted, charged, paid or reimbursed, and who made each diagnosis. Checking a receipt does not verify a cause. The report says exactly what was checked.
- 4
The editors write the report
Names, contacts, order and serial numbers and other people come out. Each fact says what it rests on, and durations come only from dated records.
- 5
You approve every word
Publication needs your approval of that exact version. A later edit needs a new approval. You can decline without giving a reason.
- 6
It is published, and you stay in control
You can add an update, ask for a correction, or withdraw it. A withdrawn report comes off the site at once.
Stays private
- Your name and contact details
- Serial, order and other identifiers
- Purchase price, unless you separately approve it
- Original documents and uploads
- Your other public posts, used only to avoid counting you twice
- Which next step you asked for
Can be public, only after you approve
- Brand, model and generation, or "not sure"
- Household or commercial use; country or state only
- Purchase period, as precisely as you chose to give it
- A redacted account with a label on each checked fact
- Operating status, outage periods and the current outcome
- Approved aggregate costs, never line items
- The company's attributable response, if any
What helps.
A redacted receipt or order record. The exact model from the label, not the marketing name. The dates you first noticed a problem, reported it, got a diagnosis, authorized work, and saw the unit back in use. Invoices and what you actually paid versus what was quoted or reimbursed. Photographs of displayed errors. If you have several machines, keep a separate record for each. Do not send payment-card details, identity documents, medical records or anything about other people.
Two guides make this quicker: how to document repeated repairs and what to record before contacting support.