COLD PLUNGE
REPORTCalculate your cost ↗
Owners · Contribute

How contributing works.

Tell us about your own equipment and experience. You do not need to know the technical cause. Satisfactory ownership and successful repairs are as welcome as unresolved problems, and every account goes through the same steps.

Submissions are by invitation.

Owner accounts are submitted through a private record on its own host, never through a form on this site.

The process

Seven steps, in order.

  1. 1

    You submit privately

    One account per physical machine: exact model and generation (or "not sure"), household or commercial use, purchase and delivery dates as precisely as you know them, what happened, what you observed versus what a technician or the company diagnosed, and the current outcome. You receive a private reference. Nothing is published at this step.

  2. 2

    We may ask for documents

    A redacted purchase record is usually enough for the first ownership check. Repair or diagnostic records support specific dates and events. Originals stay private and are never published.

  3. 3

    A moderator reviews specific facts

    Product identity, duplicates, dates, whether a cost was quoted, charged, paid or reimbursed, and who made each diagnosis. Checking a receipt does not verify a cause. The review records exactly what was checked.

  4. 4

    We prepare a redacted public version

    Names, contacts, order and serial identifiers and unrelated people come out. Each fact gets a label saying what was checked. Company communications are quoted only where attributable.

  5. 5

    You approve that exact version

    Publication needs your approval of the saved version. A later edit voids the earlier approval and needs a new one. You can decline without explanation.

  6. 6

    The company is given a chance to respond

    A narrowly scoped fact-check request goes through a business route with a reply-by date. The request date and any substantive reply are published beside the account. No reply by the date is recorded as exactly that.

  7. 7

    It is published, and you stay in control

    You can add an outcome update, request a correction, or withdraw publication. Withdrawal removes the account from the public record immediately.

Consent

Five separate choices, all off by default.

Each is asked on its own. Ticking one never ticks another.

  • Required to submit

    Private review

    You agree that the project team may use the submission to review and organize your account under the stated privacy notice. This is the only consent required to submit.

  • Optional

    Possible publication

    You allow us to prepare a redacted public summary and ask you to approve it before publication. This is not permission to publish raw uploads.

  • Optional

    Follow-up

    You allow us to contact you to clarify the account or request supporting records.

  • Optional

    Project updates

    You ask to receive project updates. You can unsubscribe. Submitting an account never adds you to a list by itself.

  • Optional

    Counsel interest

    You allow us to ask you later whether you want your information shared with a specifically identified law firm. Any actual transfer needs that later, specific permission. Submitting here does not enroll you in a lawsuit, establish class membership, or create attorney-client privilege.

Stays private

  • Your name and contact details
  • Serial, order and other identifiers
  • Purchase price, unless you separately approve it
  • Original documents and uploads
  • Your other public posts, used only to avoid counting you twice
  • Which next step you asked for

Can be public, only after you approve

  • Brand, model and generation, or "not sure"
  • Household or commercial use; country or state only
  • Purchase period, as precisely as you chose to give it
  • A redacted account with a label on each checked fact
  • Operating status, outage periods and the current outcome
  • Approved aggregate costs, never line items
  • The company's attributable response, if any
Before you start

What helps.

A redacted receipt or order record. The exact model from the label, not the marketing name. The dates you first noticed a problem, reported it, got a diagnosis, authorized work, and saw the unit back in use. Invoices and what you actually paid versus what was quoted or reimbursed. Photographs of displayed errors. If you have several machines, keep a separate record for each. Do not send payment-card details, identity documents, medical records or anything about other people.

Two guides make this quicker: how to document repeated repairs and what to record before contacting support.