Home and business cold plunges: the equipment and the service terms

Listed shell, chiller/controls, plumbing and factory components: one year from delivery. Commercial use excluded.

CB01

Listed commercial components, including the water purification system: one year from delivery. The September 25, 2026 revision lists no separate auto-doser probe term.

CB02-R2

Authorized covered parts and labor without charge, subject to eligibility. Owner provides access.

CB01

Covered repair labor is subject to expense and eligibility qualifications. Match the actual commercial agreement.

CB02-R2

Mileage, removal/reinstallation and replacement-unit logistics can remain the owner’s expense. US and outlying-state restrictions apply.

CB01

Check access, mileage, removal/reinstallation and replacement-unit logistics for the actual order.

CB02-R2

Manufacturer replacement keeps the original balance. Current component-repair guidance separately describes 90-day coverage with exclusions and order-history review, including covered labor/travel/shipping.

CB01CB10

A replacement unit carries the balance of the original warranty. Confirm how the separate 90-day component-repair guidance applies to the actual job.

CB02-R2CB10

Cold Stoic 3.0 plastic-tub category: five years for covered components except chiller, one year. Siberian/Pro wood-body category: one year, with shipment-based wording.

CB03

Listed models, including Cold Stoic 3.0 and Siberian Pro: one year on covered components and chiller from delivery.

CB04

Remote support and owner-performed replacement are the starting route. Approved assistance up to $50/hour for two hours.

CB03

Remote support and owner-performed replacement are the starting route; commercial assistance is discretionary.

CB04

Customer shipping, rural travel and removal costs can remain with the owner. Contiguous-US limitations apply.

CB03

Confirm shipping, rural travel and removal expenses for the commercial order. Residential extension is not commercial protection.

CB04CB11

Repaired/replaced components retain the original remainder. The separate home-use chiller extension adds four years after the original year; review its own labor, shipping and enrollment terms. No firm repair-completion interval located.

CB03CB11

Repaired/replaced components retain original remainder. No firm repair-completion interval located in these terms.

CB04

Complete system: three years standard, five with Service Plan. Stainless tub/frame: 15 years. PDF starts coverage at installation, no later than six months after purchase.

CB05CB06

Complete system: one year standard, five with Service Plan; stainless tub/frame: 15 years. The generic limitation begins with an exception for the listed coverage.

CB05CB06

BlueCube or an authorized agent covers eligible parts and labor.

CB06

Eligible parts and labor through BlueCube or an authorized agent; technician travel/service charge may apply.

CB06

Travel/service charges may apply. Removal/reinstallation excluded.

CB06

Travel/service charges may apply; removal/reinstallation excluded. Confirm the actual agreement.

CB06

Notify within 30 days of discovery. Email, then call if no response within 48 hours: an escalation instruction, not a repair promise.

CB06

Claim notice within 30 days. The 48-hour follow-up instruction concerns contact, not completion of a repair.

CB06

Cold-plunge section: one-year residential limited warranty against manufacturing defects, subject to exclusions.

CB07

Not supplied by the reviewed page. Separate commercial terms are provided for review/signature at sale.

CB08

Current Pro manual describes parts coverage but excludes labor and service technicians.

CB12

Not supplied: request the commercial plunge contract. Do not carry residential labor provisions into this view.

CB08

Current Pro manual assigns return freight to and from the buyer. Confirm the exact order terms.

CB12

Not supplied: obtain the commercial schedule for shipping, travel and removal.

CB08

No fixed repair-completion time is established for the Pro in the reviewed manual.

CB12

A commercial repair-completion commitment was not supplied by the reviewed page.

CB08

Barrel says limited lifetime but also limits coverage to three years; delamination excluded after one year. Chiller: twelve months with claim/return conditions.

CB09

Barrel requires prior written consent for commercial/third-party use. Chiller specifies personal, noncommercial use. Not a verified commercial substitute.

CB09

Remedy language includes account credit and discretionary repair/replacement. Chiller limits other-party repair expenses.

CB09

Commercial service coverage is not established by these residential terms. Obtain written permission and resulting provisions.

CB09

Barrel repair/replacement excludes applicable shipping/handling. Chiller transport is subject to a referenced freight allowance.

CB09

No verified commercial expense schedule. Residential shipping/handling terms do not establish commercial coverage.

CB09

No firm repair-completion commitment located. Obtain the applicable procedure before arranging a return.

CB09

No verified commercial repair-completion commitment.

CB09

Chiller: "1 Year Limited Warranty," one line in the specifications of the Migaloo bundles. Tub: not stated. The Well: not stated. No warranty page was found; ORCA warns that non-ORCA filters "may void the manufacturer warranty."

CB13CB14CB15CB16CB20

Not supplied. ORCA lists the Migaloo + 1 HP bundle in its "Commercial" collection and offers The Well for a "commercial facility," but publishes no commercial warranty; the chiller line states no use scope.

CB21CB15CB14

Not supplied: no repair route, parts-or-labor split or service network is published. The support page lists an email address and phone number for technical support.

CB19CB16

Not supplied: no commercial repair route, labor terms or service network is published. Request written commercial terms.

CB19CB16

Not supplied for warranty repairs. For returns, refunds are made less the cost of shipping and a 15% restocking fee applies once shipped; the shipping policy states no rates or freight terms.

CB17CB18

Not supplied: no commercial shipping, travel or removal terms are published; the shipping policy states no rates or freight terms.

CB18

No repair or replacement time is published. The refund policy asks buyers to report defects or damage "immediately"; orders typically ship within 1–3 business days.

CB17CB18

Not supplied: no commercial repair or replacement time is published.

CB16CB19

Forge: one year for manufacturing defects and malfunction, parts and labor, limited to the ice bath itself. Damage from improper installation, inadequate drainage or water in the mechanical compartment is excluded. Non-transferable and non-relocatable without Morozko's permission. The product page's warranty section says the Forge is designed for up to 60 minutes of plunge time a day; whether heavier use affects coverage is not stated.

CB22CB24

PRO: three years for manufacturing defects and malfunction, parts and labor, limited to the ice bath itself. Installation, drainage and water-intrusion damage excluded. Non-transferable and non-relocatable without Morozko's permission.

CB23CB24

Covered repairs include parts and labor; who performs them is not stated. The Forge is not among the models eligible for the 72-hour on-site service guarantee.

CB22CB24

Parts and labor for covered defects, and a "72hr on-site service guarantee" for which the PRO is listed as eligible. The pages do not say who performs the visit or what it includes.

CB23CB24

Travel, freight and removal costs for a warranty repair are not stated in the reviewed pages. Morozko's paid service visits list geographic exclusions, including the New York City metro; whether warranty service has the same limits is not said.

CB24CB25

Travel, freight and removal costs for a warranty repair are not stated in the reviewed pages. Morozko's paid service visits list geographic exclusions, including the New York City metro; whether the 72-hour guarantee has the same limits is not said.

CB24CB25

No claim-notice deadline or repair-completion time is stated for the Forge in the reviewed pages. A paid $750 inspection, cleaning and repair visit extends the warranty six months, offered only to Arizona and Texas owners still under warranty.

CB24CB25

The 72-hour on-site guarantee is the only timing stated, with no published clock start, territory or remedy if missed: a promise, not a defined repair-completion time. A paid $750 visit extends the warranty six months, for Arizona and Texas owners still under warranty.

CB23CB24CB25